Ab365 Privacy Policy — Your Data, Our Responsibility

1Introduction & Scope

Ab365 (referred to herein as "we", "the platform", or "the company") operates a trusted online gaming and betting service for users in Bangladesh and internationally. By using our platform, you agree to this Privacy Policy.

This Privacy Policy applies to all of ab365's digital services — including the website, mobile app, and customer support channels. Please read it carefully before using any of our services.

We strive to comply with international data protection laws, including GDPR, and treat user privacy as our top priority. This policy is written in English to ensure clarity for our users.

2What data we collect

Ab365 only collects information that is necessary for providing services, managing accounts, and meeting legal obligations. We do not collect excessive or unnecessary data.

3How Your Data Is Used

Ab365 uses collected data only for specific, defined purposes. We never use your information for anything not outlined in this policy. Below is a complete list of how we use your data:

• Account Management: To facilitate registration, login, and account security.
• Financial Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Identity Verification (KYC): To meet international legal and regulatory obligations.
• Customer Support: To respond to your complaints or inquiries.
• Responsible Gaming: To identify unusual gaming patterns and offer timely support.
• Fraud Prevention: To prevent account hacking and money laundering.
• Service Improvement: To analyze user experience and improve the platform.
• Legitimate Marketing: To send you relevant offers, only with your consent.

We never sell or share your data with ad networks, data brokers, or unrelated third parties. This commitment is the cornerstone of ab365's Privacy Policy.

4Data Sharing & Third Parties

Ab365 may share information with trusted partners in limited, specific circumstances — always in a controlled and lawful manner. The situations where such sharing may occur are described below:

• Payment Processors: Solely to process transactions with bKash, Nagad, or your bank.
• Game Providers: Minimum necessary data for operating third-party game software.
• Legal Authorities: To comply with legal obligations under court or government order.
• Anti-Fraud System: Anonymous analytics data used in fraud detection software.
• Cloud Storage: Encrypted backups stored on secure international servers.

5How Long We Retain Your Data

Ab365 follows a data minimization policy when it comes to storing your information. Data is retained for as long as your account remains active, and certain information may be kept for a defined period after account closure.

• Active account data: retained until the account is closed.
• Financial Transaction Records: Minimum 5 years as required by law.
• KYC Documents: Up to 3 years after account closure.
• Gaming logs: retained for 1 year for security analysis.
• Support conversations: retained for up to 2 years.
• Data is securely deleted after the designated retention period.

6Cookies & Tracking Technologies

The ab365 website and app use cookies and similar technologies to enhance your browsing experience and maintain platform security. Cookie usage is fully transparent under our Privacy Policy.

• Essential Cookies: Required for login sessions and security — the site cannot function without these.
• Performance Cookies: For page load speed monitoring and error analysis.
• Preference Cookies: To remember your language, theme, and settings.
• Analytics Cookies: To understand which features are used most (anonymized data).

You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit certain features. We do not use third-party advertising cookies.

7Your Privacy Rights

Ab365 believes every user has full ownership of their personal data. Our Privacy Policy guarantees you the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may submit a request to correct any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restriction: You can restrict how your data is processed for specific purposes.
• Right to Portability: You can request a copy of your data in a portable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights support@ab365.bizEmail us at the address below. We typically respond within 30 business days.

8Children's Privacy

All ab365 services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors. Protecting children is a top priority under our Privacy Policy.

• Age verification is mandatory at the point of registration.
• Any account identified as belonging to a minor will be closed immediately.
• Parents or guardians may request the deletion of their child's data.
• We encourage parents to Responsible Gaming We encourage you to read this page.

9Technical Measures for Data Protection

Ab365 uses industry-leading, state-of-the-art technology to protect your data. Our security framework is multi-layered and regularly updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Firewall & DDoS Protection: Our servers are continuously protected against cyber attacks.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Encrypted Database: Data stored on our servers is also encrypted.
• Staff Training: All staff handling data are trained in data protection.

In the event of a data breach, we will notify affected users by email within 72 hours and take immediate steps to resolve the issue.

10Changes to the Privacy Policy

Ab365 may update this Privacy Policy from time to time. For any significant changes, we will notify registered users by email in advance. The date of the most recent update will always be displayed at the top of the page.

• Minor changes will be reflected by updating the page only.
• At least 14 days' notice will be given before any major changes take effect.
• Continued use of the service after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11Contact & Complaints

For any privacy-related questions, requests, or complaints, contact our Data Protection team directly. We respond in both Bengali and English.

• Email: support@ab365.biz
• Response Time: Typically within 1–3 business days.
• Support Hours: 24 hours a day, 7 days a week.